Troubleshooting Disconnect between LXi Expert and Production Manager

Are you experiencing a frustrating disconnect between your Vinyl Express LXi Expert software and the production manager or driver on Windows? You're not alone. In this article, we'll explore potential solutions to get your cutting machine up and running smoothly.

Firstly, let's identify the issue: when sending a cut from LXi Expert, it tries to open Microsoft OneNote, which may cause problems with the cutter settings. This is evident in the Devices and Printers section, where the printer is listed as 'Printer for COM11' with a model of 'Send to Microsoft OneNote 15 Driver'.

To troubleshoot this issue, try performing a simple 'TEST' cut from LXi Expert. If the cutter goes all the way to the left and the online blinks red, requiring a power cycle, it may indicate a configuration problem.

One potential solution is to configure the Lxi Production Manager with the correct cutter settings and port number. Ensure that you've installed the cutter via USB on your Windows 7 32-bit system using the drivers provided in the instructions.

Another possibility is that the issue lies with the software itself. If you're experiencing trouble getting the cutter to work, try updating the VE LXi Expert 12 software to the latest version.

In addition, it's essential to ensure that your cutter settings are correct and matched with the production manager settings. A mismatch between these two may cause the disconnect you're experiencing.

For those who have successfully integrated their Vinyl Express R31 from Signwarehouse with the VE LXi Expert Software for sign making hobby craft, what tips or suggestions can you offer to help troubleshoot this issue?

By following these troubleshooting steps and potentially updating your software, you should be able to resolve the disconnect between LXi Expert and Production Manager. If you're still experiencing issues, feel free to share more details about your setup and the errors you're encountering.

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